Product |
30 days Return100% refund for your purchases within 30 days |
Cash BackSell your jewellery back to us |
Lifetime ExchangeExchange or upgrade your jewellery with new designs |
|---|---|---|---|
Gold / Silver Jewellery studded with Moissanites / Lab Grown Diamonds / Mined Diamonds |
100% of Invoice value* |
Gold100% of the prevailing market value* Silver100% of the prevailing market value* Moissanite / Lab Grown Diamonds / Mined Diamonds80% of the prevailing market value* *In case of any discounts given during original purchase on the metal and stone value, an equivalent amount shall be deducted from the market value. 100% Making charges shall also be deducted (Maximum value Rs 10,00,000/-) |
Gold100% value of metal weight at the prevailing market value* Silver100% of the prevailing market value* Moissanite / Lab Grown Diamonds / Mined Diamonds100% of the prevailing stone value of the same grade* *Making charges shall be deducted from the old jewellery. Price difference towards the same grade shall be charged extra |
Loose Moissanite / Lab Grown Diamond / Mined Diamonds |
N/A |
N/A |
MoissaniteN/A Lab Grown Diamond / Mined Diamond100% of the prevailing stone value of the same grade* *Only certified Solitaires with Laser inscription can be exchanged for a product of higher value. Difference of price shall be charged extra |
+ Detailed Terms & Conditions:
THE 30 DAYS RETURN / CASH BACK AND / LIFETIME EXCHANGE POLICIES are subject to terms and conditions as mentioned below:
- You will receive complimentary return shipping for all eligible products for return/cash back within the 30 Days Exchange policy. Shipping charges for all other returns/exchange/cash back shall be borne by Customer
- Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Fiona Diamonds), or damaged cannot be accepted for return/ cash back.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/cash back.
- In case the customer cannot produce the original certificate, Fiona diamonds will send the jewellery to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
- Products with any physical damage on Moissanites / Lab Grown Diamond / Mined Diamonds shall not be considered by any returns / cash back at any price.
- The return/cash back amount will be as determined by our team at Fiona Diamonds. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
- For all Cash Back transactions, GST at the applicable rate shall be collected from the money back value. The prevailing rate is 3%.
- In case of Cash back, the payment shall be made by way of an account payee cheque in the same name as of invoice within 30 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
- Fiona diamonds reserves the right to change the exchange/cash back price of the product based on the Quality Inspection.
- In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
- For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Fiona Diamonds will only refund the discounted price as per the invoice
Order Cancellations:
- In the event you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee (20%) will be charged.
- In order to cancel an order, you must contact Fiona Diamonds Customer Service to obtain a Return Authorization Number (RA#) or call us on 89560 89560. Once an item has shipped, the order cannot be cancelled.